1. SHIPPING POLICY

    • Freshness.ae is committed to excellence, and the full satisfaction of our customers.

  • Freshness.ae proudly offers delivery services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider weekends and any holidays might impact delivery times. Freshness.ae also offers same day dispatch.

2. SHIPPING

    • Free delivery on all orders above AED 200.00.

    • A delivery fee will be added to the final bill according to the shipping address for all orders below AED 200.00

    • Dubai - AED 30.00 Delivery Fee
    • Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain  - AED 35.00 Delivery Fee

DUBAI (Same-Day Delivery)

    • All orders placed before 12:00 NN can be scheduled to be delivered on the same day. Time slot will be as per the availability on the website.

    • All order placed after 12:00NN can only be scheduled for next day delivery or as per the date chosen by you upon checkout. Our website accepts advance orders for up to 30 days from the order date.

    • Delivery timing are as follows:
      • 10:00AM - 2:00PM
      • 2:00PM - 6:00PM

    • Smokehouse products will be delivered within 72hours of placing the order. Our team will verify the delivery date and time through email or phone call.

    • If we are experiencing a high volume of orders, deliveries may be delayed. If there will be a significant delay in the delivery of your order, we will contact you via email or phone call.

  • Our team of professional customer service representative will communicate with you for a hassle free and fast delivery.

OTHER EMIRATES (Next-Day Delivery)

    • Make sure you have chosen the right Emirate 

    • For optimal service efficiency, orders placed before 10:00 AM are eligible for next-day delivery. Orders placed after 10:00 AM will be scheduled for delivery after 2 days or on a future date of your choosing, as specified at checkout. This schedule allows us to ensure the highest standard of service and delivery for all our valued customers.

    • Delivery timing are as follows:
      • 9:00AM - 6:00PM 

    • Smokehouse products will be delivered within 72hours of placing the order. Our team will verify the delivery date and time through email or phone call.

    • If we are experiencing a high volume of orders, deliveries may be delayed. If there will be a significant delay in the delivery of your order, we will contact you via email or phone call.

  • Our team of professional customer service representative will communicate with you for a hassle free and fast delivery.

WEEKENDS and HOLIDAYS

  • No deliveries on SUNDAYS and HOLIDAYS unless specified on the website. 

3. WRONG ADDRESS DISCLAIMER

    • It is the responsibility of the customers to make sure that the shipping address entered is correct.

  • We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

4. UNDELIVERABLE ORDERS

  • Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

5. UNAVOIDBALE CIRCUMSTANCES

    • Delays caused by inclement weather conditions, such as heavy rain, snowfall, or severe storms, are considered unavoidable circumstances. These conditions can impact the safety and efficiency of transportation services.

    • PRIORITY
      • Safety First: Our top priority is the well-being of our drivers and ensuring the secure delivery of your order. We adhere to strict safety standards, and any delay is a result of prioritizing the safety of our team and the protection of your shipment.

    • ACTIVE MONITORING
      • Our team is actively monitoring the weather situation and working diligently to minimize the impact on your delivery time. Real-time updates will be provided as the situation evolves.

  • We apologize for any inconvenience this delay may cause and appreciate your understanding of these terms and conditions. Your satisfaction is of utmost importance to us, and we remain committed to delivering your order as soon as conditions allow.

6. LOST/STOLEN PACKAGES

  • Freshness.ae is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

7. RETURN REQUEST DAYS

  • Freshness.ae allows you to return its item (s) within a period of 1 day. Kindly be advised that the item (s) should be returned unopened and unused.

8. OUT OF STOCK ITEM PROCESS

  • Freshness.ae has the following options in the event there are items which are out of stock, Freshness.ae will send available items first and send remaining items when items arrive back in stock.

9. ACCEPTANCE

  • By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

10. CONTACT INFORMATION

  • In the event you have any questions or comments please reach us via the following contacts:
    • Mobile : +971 56 515 1200
    • Email - info@freshness.ae